At Elixire House, customer satisfaction is our priority.

Returns

Returns are accepted within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards

• Digital products

• Personalized or custom-made items

• Clearance or final sale items

• Opened health, beauty, or personal care products (where applicable)

Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

Damaged or Incorrect Orders

Please contact us within 48 hours of delivery and include photos of the issue so we can resolve it promptly.

Contact Us

Email: [support@elixirehouse.com]